Pricing
Cube Cloud pricing is based on consumption of compute power which we measure using Cube Compute Units in 5 minute intervals. The units are priced based on which subscription plan you have chosen. Each plan has different features and functionality that you should review as you think about what is right for your business.
A Cube Compute Unit is a way to measure compute power used to run Cube Cloud infrastructure. The price of a compute unit is determined by the Cube Cloud plan you're subscribed to.
| Node Type | Compute Unit per hour (measured in 5 minute intervals) |
|---|---|
| Cube Production Cluster | 4 |
| Cube Development Instance | 1 |
| Cube Store Worker | 1 |
| Cube API Instance | 1 |
Cube Cloud has four subscription plans that you can review here (opens in a new tab). The subscription plan you choose will determine the price per Cube Compute Unit (CCU). Each subscription plan determines the features, scalability, availability, as well as the speed and scope of support you may receive for your deployment. During your deployment, Premium, Enterprise, and Enterprise Premier customers can set Budgets to make sure you know your usage is on track and as expected.
Free
The Free plan is designed for development and testing purposes. It is not intended for production use.
It offers up to two Development Instances. The Free plan also has limits which are described here.
Support
The Free plan offers support via online resources such as documentation, webinars (opens in a new tab), and the free community Slack (opens in a new tab).
Starter
The Starter plan targets low-scale production that is not business-critical. Pricing and minimums can be found here (opens in a new tab).
It offers a Production Cluster, the ability to use third-party packages from the npm registry, AWS and GCP support in select regions, pre-aggregations of upto 150GB in size, auto-suspend controls, and semantic layer sync with a single BI tool (such as Preset or Metabase). The Starter plan also has limits which are described here.
Starter Support
The Starter plan includes support via online resources such as documentation, webinars (opens in a new tab), and the free community Slack (opens in a new tab).
You can also connect with our support team during support hours with 3 questions per month using our in-product chat feature.
Premium
The Premium plan is designed for basic small-scale production deployments. Pricing and minimums can be found here (opens in a new tab).
It offers everything in the Starter plan as well as support for custom domains, AWS and GCP support in all regions, and semantic layer sync with unlimited BI tools. Cube Cloud provides a 99.95% uptime SLA for this plan. The Premium plan also has limits which are described here.
Premium Support
The Premium plan includes support via online resources such as documentation, webinars (opens in a new tab), and the free community Slack (opens in a new tab). It also includes unlimited questions for our support engineers during support hours through our in-product chat.
| Priority | Response Time during Support Hours |
|---|---|
| P0 | 60 minutes |
| P1 | 4 hours |
| P2 | 8 business hours |
| P3 | 2 business days |
Enterprise
The Enterprise plan is suitable for high-scale or mission-critical production deployments with more significant security and compliance needs. Pricing and minimums can be found here (opens in a new tab).
It offers everything in the Premium plan as well as SAML 2.0 support for single sign-on, Azure support for all regions, a dedicated VPC for your Cube Cloud infrastructure, VPC peering, monitoring integrations, and role-based access control. Cube Cloud provides a 99.99% uptime SLA for this plan. The Enterprise plan also has limits which are described here.
Enterprise Support
The Enterprise plan includes support via online resources such as documentation, webinars (opens in a new tab), and the free community Slack (opens in a new tab). It also includes unlimited questions for our support engineers during support hours through our in-product chat with faster response times as compared to the Premium plan.
The Enterprise plan also includes a dedicated CSM who will provide quarterly reviews, sharing new features and training as well as usage and optimization advice
| Priority | Response Time during Support Hours |
|---|---|
| P0 | 30 minutes |
| P1 | 2 hours |
| P2 | 8 business hours |
| P3 | 2 business days |
Enterprise Premier
The Enterprise Premium plan caters to high-scale, high-availability mission-critical production deployments with security and compliance needs.
It offers everything in the Enterprise plan as well as enabling the use of Production Multi-Clusters, unlimited pre-aggregation sizes, and support for kSQL and Elasticsearch. Cube Cloud provides a 99.995% uptime SLA for this plan. The Enterprise Premier plan also has limits which are described here.
Enterprise Premier Support
The Enterprise Premier plan includes support via online resources such as documentation, webinars (opens in a new tab), and the free community Slack (opens in a new tab). It also includes unlimited questions for our support engineers during support hours through our in-product chat with faster response times as compared to the Enterprise plan.
| Priority | Response Time during Support Hours |
|---|---|
| P0 | 15 minutes |
| P1 | 1 hour |
| P2 | 8 business hours |
| P3 | 2 business days |
Support Hours
Official support hours are weekdays (Monday through Friday) from 8am ET to 8pm ET. The above response times are only during support hours.
Support Priority Definitions
We prioritize support requests based on their severity, as follows:
-
P0: The platform is severely impacted or completely shut down. We will assign specialists to work continuously to fix the issue, provide ongoing updates, and start working on a temporary workaround or fix.
-
P1: The platform is functioning with limited capabilities or facing critical issues preventing a production deployment. We will assign specialists to fix the issue, provide ongoing updates, and start working on a temporary workaround or fix.
-
P2: There are issues with workaround solutions or non-critical functions. We will use resources during local business hours until the issue is resolved or a workaround is in place.
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P3: There is a need for clarification in the documentation, or a suggestion for product enhancement. We will triage the request, provide clarification when possible, and may include a resolution in a future update.
Overages and Payment Terms
Overages
If your usage of resources exceeds the balance of CCUs in your account, the CCU price will revert from the Annual Commit Price (available on the pricing page here) to the Standard Retail Price shown below:
| Subscription Plan | CCU Price (Standard Retail Price) |
|---|---|
| Premium | 0.45 |
| Enterprise | 0.60 |
| Enterprise Premier | 0.90 |
Upgrades
You may upgrade your CCUs to a higher-level subscription plan at any time by paying the difference in per-Cube Compute Unit pricing, or by asking to convert the price paid for the remaining CCUs into CCUs for the higher subscription plan at the CCU pricing for that plan (resulting in a lower number of available CCUs but upgraded to the higher subscription plan).
Terms
If payment is not received within the contract terms (usually Net-30) or for additional required payment for CCUs exceeding the balance of CCUs in your account, services may degrade or be suspended until new CCUs are purchased.
Future purchases and upgrades are subject to the pricing that is in effect at the time of the order. No credit is allowed for downgrading CCUs to a lower subscription plan level. Payments are non-refundable.