Pricing
Cube Cloud pricing is based on consumption of compute power which we measure using Cube Compute Units. The units are priced based on which subscription plan you have chosen. Each plan has different features and functionality that you should review as you think about what is right for your business.
A Cube Compute Unit is a way to measure compute power used to run Cube Cloud infrastructure. The price of a compute unit is determined by the Cube Cloud plan you're subscribed to.
| Node Type | Compute Unit per hour |
|---|---|
| Cube Production Cluster | 4 |
| Cube Development Instance | 1 |
| Cube Store Worker | 1 |
| Cube API Instance | 1 |
Cube Cloud has four subscription plans that you can review here. The subscription plan you choose will determine the price per Cube Compute Unit (CCU). Each subscription plan determines the features, scalability, availability, as well as the speed and scope of support you may receive for your deployment.
The Starter plan starts at a minimum of $99/month and targets low-scale production that is not business-critical.
It offers a Production Cluster, the ability to use third-party packages from the npm registry, AWS and GCP support in select regions, pre-aggregations of upto 150GB in size, alerts, auto-suspend controls and a 50,000 queries per day limit.
Support
The Starter plan includes support via the community Slack channel and in-product chat support with three questions per week.
| Priority | Response Time |
|---|---|
| P0 | 8 business hours |
| P1 | 8 business hours |
| P2 | 8 business hours |
| P3 | 2 business days |
The Premium plan starts at a minimum of $12,000/year, and is designed for basic small-scale production deployments.
It offers everything in the Starter plan as well as Okta support for single sign-on, AWS and GCP support in all regions, and unlimited queries.
Support
The Premium plan includes support via the community Slack channel and unlimited in-product chat support on weekdays. Cube Cloud provides a 99.95% uptime SLA for this plan.
| Priority | Response Time |
|---|---|
| P0 | 60 minutes |
| P1 | 4 hours |
| P2 | 8 business hours |
| P3 | 2 business days |
The Enterprise plan starts at a minimum of $18,000/year, and is suitable for high-scale or mission-critical production deployments with more significant security and compliance needs.
It offers everything in the Premium plan as well as SAML/LDAP support for single sign-on, Azure support for all regions, VPC peering, logs/metrics export, and role-based access control.
Support
The Enterprise plan offers improved support response times as compared to the Premium plan with the addition of a dedicated CSM. Cube Cloud provides a 99.99% uptime SLA for this plan.
| Priority | Response Time |
|---|---|
| P0 | 30 minutes |
| P1 | 2 hours |
| P2 | 8 business hours |
| P3 | 2 business days |
The Enterprise Premium plan caters to high-scale, high-availability mission-critical production deployments with security and compliance needs.
It offers everything in the Enterprise plan as well as enabling the use of Production Multi-Clusters, unlimited pre-aggregation sizes, support for kSQL/Elasticsearch and custom domains.
Support
The Enterprise Premier plan includes the same support plan as the Enterprise plan. Cube Cloud provides a 99.995% uptime SLA for this plan.
| Priority | Response Time |
|---|---|
| P0 | 30 minutes |
| P1 | 2 hours |
| P2 | 8 business hours |
| P3 | 2 business days |
We prioritize support requests based on their severity, as follows:
P0: The platform is severely impacted or completely shut down. We will assign specialists to work continuously to fix the issue, provide ongoing updates, and start working on a temporary workaround or fix.
P1: The platform is functioning with limited capabilities or facing critical issues preventing a production deployment. We will assign specialists to fix the issue, provide ongoing updates, and start working on a temporary workaround or fix.
P2: There are issues with workaround solutions or non-critical functions. We will use resources during local business hours until the issue is resolved or a workaround is in place.
P3: There is a need for clarification in the documentation, or a suggestion for product enhancement. We will triage the request, provide clarification when possible, and may include a resolution in a future update.
Future purchases and upgrades are subject to the pricing that is in effect at the time of the order. Payments are non-refundable. If your usage of resources exceeds the balance of CCUs in your account, services may degrade or be suspended until new CCUs are purchased. You may upgrade your CCUs to a higher-level subscription plan at any time by paying the difference in per-Cube Compute Unit pricing, or by asking to convert the price paid for the remaining CCUs into CCUs for the higher subscription plan at the CCU pricing for that plan (resulting in a lower number of available CCUs but upgraded to the higher subscription plan). Future purchases and upgrades are subject to the pricing that is in effect at the time of the order. No credit is allowed for downgrading CCUs to a lower subscription plan level.
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