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Agentic analytics for customer service and support
Great support runs on fast, accurate answers about customers and tickets. Cube is the agentic analytics platform built on a semantic layer: support teams ask questions in plain language and get answers grounded in governed definitions across CRM, help desk, and interaction data. Agents surface trends and root causes in real time, without manual, error-prone analysis.
- Ask questions in plain language and get governed, trustworthy answers
- One semantic model, served to BI, spreadsheets, agents, and embedded analytics
- Runs on top of your cloud warehouse — no rip-and-replace
Agentic AI for Customer Service & Support:
Smarter Data, Faster Support Decisions
AI agents identify ticket trends, root causes, and bottlenecks on top of governed data, so recommendations rest on trusted numbers rather than a manual pull. Teams see what is happening in real time and act on it.
Boost First Contact Resolution
Bring CRM, help desk, call logs, chat, and email into one governed model, so agents get complete customer histories at a glance. Faster context means more issues resolved on first contact, at lower cost.
Ensure Consistent, High-Quality Service
Every agent works from the same governed customer data and definitions, so answers stay consistent across channels. Consistent, accurate interactions lift CSAT and NPS.
Improve Operational Efficiency
Governed, on-demand access to customer data cuts manual searches and data entry. Streamlined workflows lower cost per contact and let the team focus on the customer, not the tooling.
Enable Proactive Customer Engagement
Governed, real-time data helps teams spot trends and anticipate issues before they escalate. Move from reactive support to proactive care that protects retention.
Ready to upgrade your data stack?
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