careers /

Customer Success Manager, US

at
Cube Dev
Type of work
Full-time
location
San Francisco, USA or Remote

At Cube Dev, we are building the API layer for data apps.

We are focused on developer success, bottom-up adoption, and open source. Cube.js, our flagship open-source product, has 12,000 stars on GitHub and 4,000 developers in the community Slack. Cube.js is used by companies ranging from Apple, Intel, and Walmart to fast-growing Silicon Valley startups.

Currently, we are a 30-person remote-first team distributed over the US, UK, and Europe with an HQ in San Francisco. Having raised our Series A in July 2021, we're funded by top-tier Silicon Valley venture funds that have previously invested in Redis, Hazelcast, Gradle, and other infrastructure software startups.


Our Customer Experience team is on a mission to become one of the best teams in SaaS and our team consists of Customer Experience Engineers and Customer Success Managers. We believe in empathy, in transparency, in building trust with our customers, and in establishing long-term relationships by focusing on our customers’ goals and needs. Cube’s wins are tied to our customer’s wins.

Cube is a technical product, but we do not expect you to have full-time engineer work experience in the past. You should have some understanding of technical concepts, a little coding experience to feel comfortable in your communication with customers and we will teach you the rest of the important nuances you need to be successful at Cube.

Requirements

  • 3+ years of experience in Customer Success, Technical Account Management at B2B SaaS company. Preferably with a technologically sophisticated environment and products.
  • Excellent organizational skills and ability to perform in a fast-paced environment.
  • Experience working with Enterprise clients in a high-touch manner.
  • Outstanding verbal and written communication skills.
  • Excellent organizational skills and ability to perform in a fast-paced environment.
  • Familiarity with the Data analysis market landscape, e.g. Business Intelligence tools, cloud-based infrastructure-as-a-service platforms (e.g. AWS, Google Cloud), and Data Warehouse vendors (e.g. Snowflake, Google BigQuery, Amazon Redshift).
  • Has hands-on experience writing and analyzing SQL code.
  • Bonus point if you have some initial level of coding experience and understanding of technical concepts such as API and Git.
  • Physically located in the US, Canada, or Latin America (between PST and EST timezones)

Position expectations

  • Manage a portfolio of key Enterprise accounts. Be the main point of contact and customer advocate.
  • Mitigate the risk of churn. Think strategically and act proactively.
  • Onboard and drive adoption of Cube Cloud inside our clients’ organizations.
  • Actively contribute to product development by sharing feedback from clients.
  • Ensure high reference ability by providing high customer satisfaction to customers.

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